Jasper, Arkansas
Not resolved
5 comments

My sister & I sent a picture of our dad leaving the USS Latimer in August of 1945, just after Japan had surrendered.They had seen heavy battle in the Pacific.

There's a sweet little boy following him on the dock. It is a wonderful picture; we wanted to surprise him for his 90th birthday. There aren't many of those heroes left; we foolishly assumed they would be delighted to print it. We followed the guidelines to the letter, even resubmitting it for his 91st birthday.

The did not print it, nor did they give us the courtesy of a reply to our numerous letters asking why they didn't.

They print cheerleaders, why not heroes!We have all dropped our subscriptions.

This person wrote the review because of poor customer service of reminisce customer care from Reminisce and attached a photo. Reviewer claimed that he or she wants Reminisce to "the simple courtesy of telling us why the picture was not printed".

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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Anonymous
#1370561

I have been trying to log-in and renew my subscription to Reminisce Extra, and no way will it let me log-in!The invoice I got said "save an extra $5.00 off with this special offer at reminisce.com/renewwxtra"!

I have tried every # on the address, the one right above my name, which is 0010592 left off the other #following it 124912P464, put it on and all the other # on the address label! nothing worked!! I was trying to be nice and renew my subscription "to save you postage" as your letter explained but how do I DO THAT??????

grandma52730@gmail.com

N. Josephine Freeman P.O.

Box 85 Blandinsville, IL.61420

Customer_Care1
to N. Josephine Freeman #1371933
Reminisce Verified Representative

Dear N.Josephine Freeman.

We apologize for your frustration. Please call our customer service department and they will assist you.

Thank you.800-344-6913

Customer_Care1
#1168231
Reminisce Verified Representative

Dear Reader,

We are so sorry that the photo of your dad hasn’t appeared yet in an issue of Reminisce.We make every effort to select stories and photos that represent all aspects of readers’ lives and experiences.

The fact that this photo hasn’t been used, doesn’t mean that it won’t be used. When we have a concept or story idea where it fits, we go over the submissions and find the best ones to use. Quite honestly, we are working on our Editorial Calendar for 2017 and have a slot in which we’ll be focused on the Japanese surrender during WWII. So, this photo could easily find a place there.

The reality of working on a title like Reminisce is that we receive hundreds of letters and emails each and every day from readers such as yourself.

Regrettably, staff resources prohibit us from answering all the mail we receive.

Again, I apologize if you felt ignored.

That was never the intent.

Sincerely, The Editor

Anonymous
#1166764

That's terrible!Sorry to hear about that.What a shame that they chose to treat your family that way!

Happy Birthday to your father and a "thank you" for your service Sir.

Anonymous
to Anonymous #1326536

We had a similar situation happen.A beloved vet and friend that my 75-year-old father went to high school with; gave the ultimate sacrifice.

We have told his story to Reminisce many times. Through the eyes of a high school friend that couldn't sever due to a medical issue. My Dad has a very sweet story of remembrance. They choose not to acknowledge REAL stories, honoring those who are no longer with us.

Even on Memorial Day.

Only HAPPY ones during war times.Very disappointed!

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